How do I purchase a hamper?

Individuals

For individual gift hamper orders, you can make a purchase via our website. The purchasing process will allow you to select your preferred hamper, add an additional product or two if you feel like an extra treat, select your preferred shipping method and add your payment details. You can even include a special message for the recipient and we will hand write it in a card for you. It’s as easy as that! We then get your order and start the process of carefully packing it and getting it shipped as soon as possible. If, for some reason, you are not having a lot of luck, do email us at hello@humblesampler.com.

Corporates & Multi-hamper orders

If you would like to gift our hampers to your clients, employees, peers or colleagues or you need to make a multi-hamper order, you can complete the Enquiry Form on our website, email us on hello@humblesampler.com or call Sherona on 0407871698. We will then get in touch with you to discuss your gifting needs and requirements. When we have been in touch and you have provided us with your requirements, we will provide you with a quote or some custom hamper options, depending on your requests. Once you are happy to proceed, we will ask you to fill in our Bulk Order form so you can provide the names, addresses and gift messages for your hamper recipients. This is when shipping rates can accurately be provided.

We offer the following:

  • Including individualised cards/messages for each of your gift recipients.
  • Customise orders - give us a budget, or special requirements, and we will curate a unique hamper to suit your needs. The minimum order for this option is 5 hampers and we will need an extra 2-3 days to put it all together for you.
  • Adding a sticker with your logo on the hamper box and your logo to our Gift Menu if you would like your hamper to be branded.
  • Pre-bookings - to ensure a maximum ‘wow’ effect, we would love to take your order early. Corporate and multi-hamper order sales close on 15th November 2021 and will commence shipping from 1st December for the Christmas period.
  • We send via Express Post as standard for multi-hamper orders, however courier delivery can be arranged for orders placed in Melbourne (rates will be calculated with your order details).

For large orders submitted to us via email, gift hampers will only be dispatched after payment has been received in full and funds have been cleared.

How long will my gift hamper take to arrive?

That is the million dollar question! For all orders placed via our website, your gift will be dispatched the Tuesday, Thursday or Friday immediately following receipt of your order. We will choose either Sendle or Australia Post depending on your preference, or we may select another courier if severe delays are occurring.

Please note that due to COVID-19 there are delays in all courier and postal services including Express Post. This makes it impossible to guarantee normal delivery times. Depending on your destination (city/regional) please allow an extra 1-5 business days for delivery.

Delays in deliveries are, unfortunately, out of our control. While we want you or your recipient to enjoy your gift hamper as soon as possible, delivery and dispatching businesses are working hard and dealing with very large volumes of deliveries. Please be patient.


How are gift hampers sent?

Shipping options for individual orders placed via our website:

Greater Melbourne area:

-Free standard shipping. You can upgrade to Express shipping for $10.

Regional Victoria and Interstate

-$10 Express shipping flat rate.

We offer free express shipping on orders over $150 to anywhere Australia-wide.

Our shipping partners are Australia Post and Sendle.

Unless you choose Express Post, we will make a decision on the best possible option.

For all orders placed via our website, we guarantee your Gift Hamper will be sent on the Tuesday, Thursday or Friday immediately following your order date.

To protect the products in your hamper from extreme heat (days with temperatures over 35 degrees), we may hold your shipping for an extra day. For heat over consecutive days, we will upgrade your package to Express shipping and use an EnviroTherm Thermal liner to protect your hamper from heat.

Do you ship overseas?

We would love to make it possible for more people to enjoy the incredible treats that Australian food and beverage producers make! Unfortunately, due to the perishable and fragile nature of our products, we don’t currently offer international shipping.

What packaging do you use?

All Humble Sampler Gift Hampers will be packed into our gift box and wrapped with Humble Sampler’s environmentally friendly wrapping paper and sticker. All elements of your hamper can be recycled, reused or composted. This box is then placed inside a shipping box, so that it is not damaged.

The void filler that we use is Kraft paper which is 100% recyclable and compostable but very fragile items will be wrapped in additional wrap. We use this to keep all your products in place and as protected as possible. Please bear in mind that, once the box is shipped, we cannot take responsibility for any movement of products inside the boxes.

A note for the recipient will be handwritten on a sustainable gift card, please make sure that all required details are written in the message box on the checkout page. The gift card contains artwork by a First Nations artist via The Torch, Humble Sampler has a licence for this artwork. 100% of the purchase price goes directly to the artist and the artist retains copyright of this image. The Torch is a not for profit organisation, that provides art, cultural and arts industry support to Indigenous offenders and ex-offenders in Victoria.

Over the summer months we use a RedCycle approved Thermal Bag to protect chocolates from the heat.This bag is eco-friendly - it has 20% recycled content and is 100% recyclable through RedCycle bins located in supermarkets across Australia.

Please dispose of the packaging thoughtfully.

Can I change or cancel my order?

We know life happens, circumstances change and mistakes are made. If you wish to change or cancel your order prior to dispatch please contact us immediately on 0407 871 698 or email hello@humblesampler.com, Monday to Friday between 9:00am - 5.00pm AEST with your order number, so we can discuss what options are available to you.

However, please bear in mind that once you’ve placed your order, it joins a queue for immediate processing and dispatch from our facilities, therefore it may not be possible to prevent your order from being dispatched.

Please choose your gift hamper carefully, we will not offer refunds or exchanges in the event that you have changed your mind or if you are unhappy with the products in your gift hamper.

What if I made a mistake in my order?

When making an order, we encourage you to provide complete and accurate details, including correct delivery addresses and delivery instructions.

In the event that you do make a mistake (and you’re only human, so this can and does occur to the best of us!), we ask that, as soon as you realise, you let us know immediately and we will try our best to rectify the problem. If your order has already been shipped however, we will be limited in what we are able to do.

What if the gift hamper arrives damaged?

We take great care when packing your gift hampers to ensure food products are in good condition and are safely packed in their gift box.

In the unfortunate event that there is a major problem with an item, we will arrange for a replacement item to be sent to you within a reasonable timeframe. Please contact us on hello@humblesampler.com within 48 hours of receipt of the gift with details of the damage and we will discuss the best way forward. You may be entitled to an exchange for an identical item, or one of a similar value. Please include any images and evidence of the damage in your email.

Please note: Humble Sampler will, at all times, honor its obligations under Australian Consumer Law. Humble Sampler will not offer refunds or exchanges in the event that you have changed your mind, or if you are unhappy with the products in your gift hamper.

How is my purchase contributing to your social impact?

Humble Sampler is a social enterprise with a vision to have an equitable, rich and diverse food maker scene in Australia, where food entrepreneurs can thrive no matter their background or circumstances. We work to reduce inequality for food makers and emerging food business entrepreneurs, especially for those from backgrounds that are underrepresented in the food industry, or have a history of marginalisation. We support people from different backgrounds to come together over their shared love of food, and we advocate for all food entrepreneurs to be treated in the same dignified and capable manner so that they can enjoy the same access and opportunities for economic participation..

Our work focuses on small-scale food makers and entrepreneurs from backgrounds that are traditionally underrepresented in society: women; people from migrant, refugee and asylum-seeker backgrounds; people from First Nations backgrounds; and those impacted by gender, racial, social and economic inequality.

When someone purchases a hamper, the money goes directly to the food makers that are featured in the hamper (which we have purchased from them, no freebies, it's a guaranteed source of income for them), and the rest is reinvested into our direct work with new and emerging food makers to strengthen their business skills, networks and market access, as well as our work with policy makers to reduce barriers to entry for new food entrepreneurs.

On top of that, we’re not like other hamper businesses. We pay our food and beverage suppliers in full, rather than on consignment and encourage them to increase their wholesale prices if we can see that their margins are not providing them with a decent profit. Our aim is to celebrate and support the food makers we work with to grow sustainable businesses and to get a higher market share. Their success is very much linked to our success.

Your purchase covers the cost of the products, and the profits from hamper sales are reinvested into the organisation to fund the work we do to create a social impact. This ensures that we can continue offering a good range of gift hampers that contribute to providing market access opportunities for small-scale, independent food and beverage entrepreneurs in Australia, provide business support to help grow sustainable businesses, and work with policy makers to level the playing field so that makers from underrepresented backgrounds can have the same opportunities and visibility as others.

What makes a person underrepresented in the food industry?

There are a range of barriers that lead to underrepresentation in the food (and other) industries.

Being underrepresented means being in the minority, and facing a number of barriers that would make it impossible to change that status. For example, we know that women face a lack of representation in senior management, and policy making positions and this leads to a lack of participation and economic opportunities.

In the Accommodation and Food Services industry, women are underrepresented in senior positions, with only 31.8% making it to key management positions, 40.1% in senior management and 9.7% as CEOs or head of business according to the Workplace Gender Equality Agency.

In senior positions in the Food Product manufacturing industry, 19.2% of directors are women while 8.8% of CEOs are women.

The statistics only tell us part of the problem, because small-scale food entrepreneurs are mixed in the Accommodation and Food Services industry, and then you have the Food Product Manufacturing industry, so it is very difficult to get a full picture that tells a specific story. And to make matters even more complicated, there are currently no statistics or demographic information about the number of registered food businesses in operation (other than those collected by each Local Government Authority) or the number of unregistered food businesses in operation. This is problematic because we can’t really understand the problem completely, nor the full scale of the issue of underrepresentation, the barriers and the role that intersectionality plays. This is something that Humble Sampler works on in addition to providing market access opportunities via our gift hampers, especially collecting data and documenting stories.

Nonetheless, we know that a direct consequence of an equal lack of meaningful participation in the labour market and the economy is a lack of financial assets. Women, and others with a history of underrepresentation (people of colour, migrants, people from refugee backgrounds and First Nations peoples), miss out on developing social and human capital and this makes it more difficult to keep up with professional development and access upward mobility. Women are not included in important decision-making processes that directly affect them or that are relevant for the development of the industry.

Another direct consequence of a lack of representation in positions of leadership is a lack of visibility, role models and mentoring opportunities for younger generations aspiring to have a career in the food industry.

For example, Australia’s Good Food Guide listed 290 hatted restaurants in 2020, of which only 29 were led by women chefs.

There is no current data that disaggregates intersectionality factors that can give us a better understanding of the barriers that are faced by specific groups beyond pay gaps and representation in management.

Negative stereotypes linked to gender and ethnicity, religion, socioeconomic status and background continue to inform attitudes, systems and structures, regulating and operating in the food industry that lead to a perpetuation of barriers to economic participation and fulfilment, isolation and marginalisation for many small-scale, food entrepreneurs.

What kinds of products are in your hampers?

We feature delicious products made by small-scale food entrepreneurs that generally produce their products in small batches, are made with natural ingredients and are not showcased in large retailers, such as Coles or Woolworths.

We look for food entrepreneurs that source the majority, if not all of their ingredients from Australia and that produce high quality products.

We try to include as much variety as possible. But what makes us different is that we don’t use cheap fillers. Every single item is made with love by a talented food maker and your purchase contributes to their business growth and sustainability. You can expect to find products made by First Nations chocolatiers, women and new Australian winemakers, lots of female owned and family run businesses, and some of the best bites, condiments and sauces using native ingredients from this beautiful country we live in.

I am a food maker, how do I get featured in your hampers?

If you are a small-scale food maker and you are interested in being featured in our hampers, we would love to hear from you!

You can fill in this form. We will review your information and get back to you. Please note, only food and drink entrepreneurs that meet the criteria will be eligible.

Food Business Requirements:

  • Registered food business with Food Safety and/or Food Safety Supervisor Certificate (depending on which Class your business is) and operating out of a Council approved kitchen.
  • Locally sourced products where possible.
  • Small batch.
  • Love-filled products (not mass-produced).
  • Natural products, with no additives or preservatives.

Please note, we have a particular focus on working with people under-represented in the food industry - food makers impacted by gender, racial, social and economic inequality.

How are you ensuring your practices are COVID safe?

The team here at Humble Sampler value your safety, and the safety of the food makers we work with. As such, we are a double vaccinated organisation, and have a COVID safe plan in place, as mandated by the Victorian Government, that includes the following practices:

  • Appropriate physical distancing in our warehouse/office/place of work;
  • Wearing face masks;
  • Practising good hygiene, including washing and sanitising hands and regularly cleaning and disinfecting shared spaces;
  • Requesting contactless delivery when possible.
  • Following the Victorian Government’s advice and requirements.

When are your Christmas cut-off dates?

Sales are open on our website any time while our stocks last, however, if you would like your gift hamper to arrive in time for Christmas, we recommend that purchases are made by the 10th of December for regular shipping, and by the 17th of December for Express shipping. If your order is going outside of Victoria, you might want to place it even earlier, as we know there are delays in shipping that affect interstate shipping.

For corporate orders, sales are open until the 15th of November, and shipping will start from the 1st of December. This is to ensure that we have enough time to get the stock from the food makers we partner with. Working with small-scale food entrepreneurs means small batches and we like to give them notice, so that they can be prepared, as well as allowing time for shipping, and we wouldn’t have it any other way! (Well, maybe with less delays in shipping, but that’s just life at the moment).

Please note that we will be closed during the Christmas period, but operations will resume in late January. Thank you for your understanding.

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